Yes, we offer free shipping on orders over $100 within the US. International shipping rates vary.

For hygiene reasons, we cannot accept returns or exchanges on worn wigs. However, if there is a defect, please contact us within 7 days of receiving your order, and we'll resolve the issue.

We process orders quickly to ensure fast delivery, so changes or cancellations can only be made within 30 minutes of placing your order. Please contact us immediately if you need to make adjustments.

You can reach our customer service team via email at customerservice@dvinebeauty.com or through our live chat feature available on the website.